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Shipping & Orders FAQ

Second hand and Vintage store in Toronto with curbside pick-up and international delivery. Can't find what you're looking for? Email us at info@solouno.ca 🙂

Our orders are all shipped from our vintage store in Toronto within 1-2 business days of purchase. We ship through Canada Post with 3 different options; Expedited Parcel, Regular Parcel, Priority, Xpresspost. Select shipping preference at checkout after mailing address entered.

We are not accepting returns at this time but will be updating our policy as things change with COVID. If the item you purchased is not like the image in quality, color, size, or any other detail you feet misrepresented the piece of true likeness please email us with photos at orders@solouno.ca and we will be happy to schedule a return packing list and shipment label.

Each item gets washed (sometimes twice) before reaching your doorstep. Along with detergent and soap we use all natural ingredients (baking soda, hydrogen peroxide, lemon) to get these items looking their best. Footwear and bags are wiped down and lining is sprayed with a baking soda and hydrogen peroxide neutralizer.

All pieces are inspected for quality and any mending or manufactured distress will be noted on the product. These are used pieces so there will be some wear and tear but large imperfections will be noted. If you receive something that has a flaw not noted on the product description at purchase please email us at orders@solouno.ca.